Does your organization need an accomplished speaker who brings wisdom and compassion to the topic? You can choose from one of the topics below or work together with me to create a topic tailored to the specific needs of your organization.
I present a specific conflict management model that I have used and trained others in throughout my many years as a mediator and professor. At the end of this presentation, you will understand the model and have an overview of the specific skills needed to implement it. This model can be used in the business, professional and personal context.
Dealing with Difficult Clients
Do you find certain clients extremely frustrating? Would you like to have better skills to deal with them? This is a 45 to 90-minute presentation on ways to deal with difficult clients. It includes some general and specific techniques for dealing with people you find especially challenging.
Empathic Listening for the Professional
Empathy is one of the most important professional skills you can learn. Have you ever had the experience of trying to help someone and yet you can’t seem to get through to them? Perhaps you are focusing too much on presenting your plan for them and not enough time on understanding their needs. Empathy is the most important skill in being of service to another. This presentation is an overview of the skill, why it is important and a model for how to do it.
Self-Care for the Professional
Are you good at your profession but end up feeling less than satisfied? This can happen because you aren’t taking care of yourself on some level. Self-care can include dealing with stress, improving your physical and emotional health and fitness, being more respectful to yourself and others. This talk includes the why and how of better self-care.