I recommended listening before talking because it is more likely someone will listen to you after they feel understood. Starting with empathic listening is no guarantee, however, that your message will be received. By using this 4 Step Respectful Assertion Process for delivering your message you increase the odds that you will be heard and […]
If the only person you have the power to change is yourself, what do you do when someone’s behavior is unacceptable to you? This article is about how to respectfully express displeasure or frustration, using I-Messages, so that you have the best chance of influencing another’s behavior.
During February our attention is drawn to love and relationships, and commercial messages may distort our view of what it means to love. I’m not suggesting that it isn’t nice to receive candy and flowers, but here’s another perspective on what it means to LOVE.