You committed to becoming a better listener. You set your intention to pay close attention to the person speaking and to work at deeper understanding. Then, something happened that got in the way. I call that something noise.
It doesn’t do any good to speak up if no one is listening. By listening first, you model the behavior you want from others, and you increase the odds that someone will listen to you when you do talk. Empathic listening demonstrates respect, builds rapport, increases understanding and