If the only person you have the power to change is yourself, what do you do when someone’s behavior is unacceptable to you? This article is about how to respectfully express displeasure or frustration, using I-Messages, so that you have the best chance of influencing another’s behavior.
I recommended listening before talking because it is more likely someone will listen to you after they feel understood. Starting with empathic listening is no guarantee, however, that the other person will be able to hear your message. By using this 5 Step Respectful Assertion Process for delivering your message you increase the odds that […]